Starbucks - WATCHUNG

I arrived at the restaurant around 1 PM today and waited for 40 minutes before deciding to leave. One delivery order took more than 30 minutes to prepare, and there was only one employee at the counter serving customers. I was hoping for some communication about the delays for those of us waiting in line so we could decide whether to stick it out or not. Unfortunately, the staff member gave no indication of concern. Overall, it was a disappointing experience.

The service was exceptionally slow, and my drink was made incorrectly on the first attempt. It seems there may be a training issue; the barista, who had black bangs and blonde tips, took orders one drink at a time rather than gathering the entire order at once. I also requested water, but they forgot about it instead of preparing that simple drink immediately. I would recommend considering another restaurant.

I recently visited this coffee shop and it didn't meet my expectations. The staff member who served me was rather rude—there were no smiles, just a negative attitude. It's disappointing, especially since this location is so convenient for me, but I don't intend to return. I paid $5 for my coffee, and I feel that I deserve a bit more friendliness from the employees. It makes me wonder if they might be underpaid.

1) The staff member who takes orders doesn't greet customers warmly. When I ask for recommendations on popular drinks, they seem uninterested. 2) They seem to struggle with making Frappuccinos; my orders frequently taste more like iced coffee. 3) It can be hard to find the sandwiches and baked goods available during the day.

Unlike many other reviews, my experiences at this restaurant have always been exceptional. It really demonstrates how a single employee can greatly impact a visit. Today, after discovering that three Dunkin' Donuts locations were unexpectedly closed, I decided to stop by this place. The cashier was very friendly and welcoming, and my drink was prepared in under a minute. She even assisted me in checking the balance on my Starbucks gift card. I didn’t catch her name, but she had bangs and wore glasses. To top it all off, my drink was absolutely delicious!