Frankie's Chicken Pizza - Warrington

I can't believe that I order food from some where with 1 star in food hygiene! I will be more cautious in the choice of food shops in the future!

Ordered our food and decided we wanted to make a change but when we ordered to cancel we were told we couldn’t do that over the phone and had to go online, when we went online there was no way of ordering so we called...back over an hour later expecting our food as we did not cancel. We were then told that our order had been cancelled but no refund would be sent, bag of crud.

Absolute disgrace of a place, ordered food and wanted to change order and got cheeky out his head on the phone. Got my scran and there was a fat greeny chilling in the middle of my chicken. Would give them -1/5 Truely utterly disgusting to...the human race Would of been better scraning my dogs food to be Anne frank

In the CODVID-19 situation we are in we can obviously understand that delivery services are really busy right know, but all you want as a customer is good food and good communication. We did not get either. Ordered via justeat at 18.30 ish with a...recommended delivery time of 19.25. Called Frankie’s for an update at 19.47, 20.15 and 20.36 for updates and was told each time the delivery was on its way. The delivery arrived at 21.00 and all food was cold. The chips also contained plastic-y material and a black hair (both showed in attached photo). We have raised this with Frankie’s directly via phone call the same evening and was told we would get no refund but could get a discount on future orders. We have ordered from Frankie’s previously but after this experience will not be ordering from them in future, so this discount is pointless. Again want to reiterate, we understand the high volume Frankie’s must be receiving at the moment, but do not expect inedible food with no refund.

We recently visited this place called ‘Frankies’. The food was excellent. The staff is very friendly and helpful. We enjoyed the food a lot and highly recommend it.