Dunkin' - Warren

The morning staff need to change there attitude there very rude in the mornings, a few times my order has been wrong and I get an Attitude when I ask them to fi... read more The morning staff need to change there attitude there very rude in the mornings, a few times my order has been wrong and I get an Attitude when I ask them to fix it sometimes I go in and the staff are arguing infront of customers, I get it can be busy at times but lose the

This place has gone down hill. i live around the corner and travel further to go to an alternative dunkin donuts. the staff here are completely immature and unr... read more This place has gone down hill. i live around the corner and travel further to go to an alternative dunkin donuts. the staff here are completely immature and unrpofessional. granted they are a bunch of kids, but they act like children. my most recent visit a friend and i had ordered for pick up through the app. a coolata with whipped cream, some coffee for her and 2 donuts, specififcally a powdered donut and maple frosted. we get there (at 6am mind you) and they dont have powdered donuts but replaced it without asking, with a vanillla cream filled instead of just asking when we got there. on top of that, my friend procedes to declare her alternative choice and they procede to charge her for it, and as she sits down next to me she realizes the maple donut is basically crushed amd most of its frosting is on the inside of the bag. i sit there and bite my tongue because when i grabbed my coolatta, the whipped cream that theyhad managed to top my drink with wa flat..deflated...and totally not appropritae. i didnt bother asking for more whipped cream in fear theyd have to tell me they had none (at 6am in the morning) i didnt need excuses. but what happens next is beyond me. mind you, the staff is all girls, and as 2-3 (also young females one of which must have worked there) enter the store and the girls working and the one in line are going back and forth in harassment. it appeared that the one that walked in was being bullied. one of the working staff kept telling her to shut up and the bickering continued making it very uncomfortable for my friend and i to remain in the store. the vibe got so wack that we went outside in the pouring and freezing rain 6 minutes ahead of our uber arriving, just to stop the gross energy coming from the staff their behavior,i know this review will probably have little affect on the business or staff as a whole, but if it reaches the ears of those unrpofessional and rude staffworkers, may it shame them into growing up and respecting the money they work for. best of luck.Kid-friendliness: i wouldnt bring my kids here unless i wanted to show them behavior to avoid

I really dislike leaving negative reviews, and I understand how hectic things can get, especially at Dunkin'. However, my recent experience was quite disappoint... read more I really dislike leaving negative reviews, and I understand how hectic things can get, especially at Dunkin'. However, my recent experience was quite disappointing. I had a bad feeling right from the drive-thru, as the staff member taking my order seemed very snappy. When I got to the window, I was handed a small drink instead of a large. Normally, I wouldn't mind, given how busy it was, but when I brought it up, the employee responded quite rudely—she rolled her eyes and told me that I had only been charged for the small and instructed me to pull forward. I was so taken aback by her rudeness that I just drove away. When I checked my receipt later, it turned out she had lied. While I don’t mind the three-dollar difference, the level of disrespect was really unacceptable.

The building on Metacom Avenue next door to Pio's is my favorite one. Service is excellent. read more The building on Metacom Avenue next door to Pio's is my favorite one. Service is excellent.

Initially, my problems began with my mobile orders. Despite ordering an hour in advance each time, my order was never ready upon arrival. I was confused about t... read more Initially, my problems began with my mobile orders. Despite ordering an hour in advance each time, my order was never ready upon arrival. I was confused about this and often had to wait, which made me quite unhappy. I later learned that there's an issue with their ordering system: even if you place your order days in advance, the staff only receives a notification 10 minutes before the scheduled pick-up time. I had no way of knowing this beforehand, and the staff’s response to my concerns was neither helpful nor warranted. After I shared my screenshot showing when I placed my order, we both realized what the disconnect was. However, the quality of service took a nose dive from there. Every single week, my orders are missing items, which means one of my team members goes without breakfast due to the store’s errors. I try to choose donuts that will actually be eaten, yet I consistently receive random selections, resulting in half of them going to waste. I’ve been advised multiple times to seek a refund through the app, but when I tried, I found it confusing. I left feedback but received no response. I refuse to continue paying for such poor service. Aside from a woman I believe is the manager (with longer sandy-colored hair), the current morning staff have been unpleasant and rude—100% unacceptable. I will be looking for another local business that values its customers.