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Contribute FeedbackDining at this restaurant offers a kaleidoscope of experiences, ranging from delightful culinary creations to disappointing service. Guests praise standout dishes like marinated skirt steak and seafood paella, along with refreshing cocktails and a warm atmosphere. However, recent visits, particularly on special occasions like Valentine’s Day, reveal a troubling trend of overcrowding and inattentive, overworked staff. Complaints regarding subpar dishes and poor service overshadow the restaurant’s potential. While some diners leave satisfied with attentive service and exceptional meals, others feel their experiences marred by inconsistency and neglect, highlighting the need for improved service during peak times.
Four of us went to dinner at this restaurant. Three of our meals were enjoyable, but one of them was not good. We informed our waitress, and the management discounted 50% off the unsatisfactory meal. Overall, we enjoy dining at this restaurant, but the live music was too loud for our liking. We mentioned this to our waitress, and although they did lower the volume, it was still slightly too loud for us. However, we appreciated our friendly and attentive waitress.
We dined at the restaurant on a Tuesday night. We had made a reservation, but it turned out we didn't actually need it. We ended up sitting at the bar, where the bartender was fantastic. They were friendly and answered questions about which wines we should try. The food was excellent, starting with the shrimp taco appetizer, followed by an incredible tuna entrée, and finishing with a seafood paella containing shrimp, scallops, and chorizo.
We have special dinners here periodically. It never disappoints
Food, as always, was excellent. The problem, which is becoming consistent with Thom Thom is that they are VERY short staffed. We arrived a little before 6pm, for a 6pm reservation. The hostess and waiter were very attentive and pleasant. The waiter was very on top of everything. By 645-700 the restaurant gets busy and they just don't have enough staff. We had to wait almost 15 minutes to order our dessert (last time we were here we skipped dessert because by the time they got around to taking the order we didn't want it anymore) Then after we finished dessert we had to wait nearly 20 minutes to get our check. That is not acceptable. Its becoming a problem. I have gone back a couple of times, but we may have to find another neighborhood place to go. For a bill that was north of $100 per person, service has to be better. The next question only allows me to answer yes or no. So i'm going to say yes, i would recommend Thom Thom to a friend, but with a warning about the service.
As always, the food and the service is always top-notch. Many delicious dishes to select from. Reasonably priced.
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