Frankie Benny's - Wallsend

I recently visited the Newcastle location and ordered the Halloumi wrap. When the waitress asked if everything was okay, I mentioned that I didn't enjoy it. She offered to get the manager, but I declined as I had ordered it, it just wasn't to my taste. To my surprise, she graciously gave me a full refund, even though the meal was okay. That's excellent customer service! I will definitely be returning. Thank you to the waitress, I didn't catch your name.

I highly recommend this restaurant. It is very clean, the staff is friendly, and the steak is superb. My only suggestion is that they should offer a free refill of coffee for spouses.

Fab Sister at the Boldon restaurant. Thanks for the great vegan range and two our server Kelsie :

Very poor, the service was ok but that changed when questioned about why I was changed 2.99 for an orange juice when it came with the childs breakfast that I ordered!! Apparently because I'm an adult I'm not entitled to the orange juice!! Sorry but that is not stated on the menu, so as far as I was concerned I was entitled to an orange juice with my breakfast. Sort ya selves out Frank or benny!! Cos that stinks

Always lovely fresh food!! and the staff are really friendly! defo recommend..