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Contribute Feedback What Ashley doesn't like about Dairy Queen Grill Chill:
Horrible experience , there were no adults working , all kids were working and messing around the whole time no sense of professionalism or customer service skills whatsoever . Throwing around the f bomb like it's their favorite word of the day and also got our order wrong probably due to the jacking around and not paying attention to the ticket order and too busy running to and from the counter to sit and hang out w... View all feedback.
We were traveling across the state earlier this month, and were excited to see a DQ, so we pulled in for a late lunch. When we arrived around 2pm, there was one customer already sitting down. We ordered our food, and sat down. Every table was dirty, and the floors were filthy. While we sat and waited 17 minutes, one lady did come out to clean the tables. She wiped down 3, then went back to the back, leaving several untouched. When our food was ready, the fries were cold, the gravy was not the typical white color that it typically is when made correctly. This gravy was gray and tasted old. My partner's burger was not very good either. We love dairy queen, and I worked at one during high school and college. I do not live close to a dairy queen, but always try to find one on our trips. Sadly after this experience, I find myself avoiding Dairy Queens.
If I could give this establishment a negative I would. We came in and Large Marge was yelling and cussing at the high school kids in front of a bunch of customers. She was belittling them and as a parent I couldn't imagine someone yelling and cussing at my child. I understand her being the manager but no manager should treat a teenager like that especially in front of customers.
Absolutely terrible experience! Over an hour to get food. It was not busy. I cannot comprehend why in the world it would take so long.
Food was good, but employees were using the f word quite frequently. They also enjoyed burping to see who could do it the loudest and longest. If I were their employer, they would be looking for another job. Certainly not the best behavior for customers to hear. P.S. I needed to use the restroom upon ordering. The ladies room was out of toilet paper. I did tell them and they assured me that it would be taken care of. Since there were very few customers, they would have had plenty of time to add another roll. When we left, I thought I would check if it had been taken care of. Guess what? It hadn't!!!!!!
Messed up orders an added one thar wasnt ours. Good chance i wont go back.