Mcdonald's - Virginia Beach

Okay, okay, I know who in gods green earth would yelp a mcdonalds? I, especially if they were coworkers like the ones that made my filet o fish sandwich!

Mobile ordered meals. hühnernuggets looked like pancakes were asked for reimbursement. they told me it was from an app from third-party providers so I can't get a refund. I left them.

Always ready or almost ready for my order. I love the mcdonald’s app. I can help and order junk food every time! I'll go and go!

I ordered a ten-piece meal. The service was very slow, taking almost 30 minutes to receive my food. The food was cold and unappetizing. All of the counters and tabletops were sticky. The drink station appeared to have not been cleaned in months and there was trash scattered everywhere. I would not recommend this place.

We stopped here yesterday and came inside to eat with our three toddlers which is something we rarely do all together as a family but the air conditioning in our car stopped working unexpectedly shortly before getting there so the only option was to eat in the lobby obviously. The manager Dwayne immediately offered to help me at the register and take my order before I even made it to the kiosk which was very nice I've never had that happen ever when I go into a McDonald's by myself to order. Kids and their dad were all sitting at a table though so I thought that was extremely helpful. Then he was very polite he had no problem at all and even offered to split one of the McFlurries up into three cups small cups to give the kids when I asked to get three of their smallest cups which I had planned to split it up myself after ordering. Again just kindly offering to go above and beyond. I couldn't believe it. This was hands down the best customer service experience I've ever had at any McDonald's. I was very impressed. The food was also very good and we got it very quickly he brought it to us at the table as well. With the heat and everything I almost forgot to leave a review as I intended getting his name before leaving yesterday so I'm so glad I remembered today. Whenever I have a very good experience somewhere it's really important to me to leave a review to help others have good experiences as well because sadly I often have a lot more poor experiences with customer service then good ones nowadays regardless of wherever I'm going. But also like to leave reviews for really bad experiences because we're all helping each other out by doing it so if you were going to go to McDonald's honestly in Virginia Beach or close to there even if you have to drive a little further I would recommend going here especially if he's on duty. Thank you for your excellent customer service !!!!!!