Tutto Il Giorno South

I want to start by saying the food was very good, but we paid 38 for a single piece of cheese and twelve tomatoes—the same price as a pasta dish. The service, however, was a 2/10. Although the hostess was very nice, we were interrupted by a waiter who harshly shoved herself between me and my party, saying excuse me. On the way to our table, our waiter seemed desperate to cut us off. This is not the level of service I would expect at an almost 5-star, well-known restaurant in the area. When we were greeted by our waiter, he didn’t introduce himself, read us the specials, or speak clearly. At a restaurant, I would have appreciated hearing the specials. The waiter visited our table maybe three times, including when we had to ask the busser to bring our check. We interacted with the busser more than our own waiter. Although the food came out in a timely manner, we were never asked if everything was okay, which I thought was a standard courtesy. We were also never offered refills. This is not the treatment one expects at a 4.7/5 star restaurant. We ended the night hoping our waiter was just having a bad evening. However, my friend, who specified she was celiac and allergic to gluten before ordering the pasta dish, started experiencing severe stomach cramps and nausea after we got home. She had confirmed with the waiter that everything on her plate was gluten-free, but clearly it was not, given her allergic reaction. We are quite disappointed with our experience.

Atmosphere was nice. The food was mediocre at most. The service was by far the worst. We waited 15 mins to be seated after having reservations. Our drinks took 45 mins to come and food another 45 mins. Service was definitely by far the worst I’ve seen in a while.

I had a reservation at Tutto at Southampton, on Friday 7/5. I attempted to call on Thursday 7/4 in an attempt to cancel. Unfortunately, testing for Covid. After several attempts, I could not reach anyone but didn’t think to cancel through Resy app. I remembered I could so, the next day Upon cancelling I was charged a $300 Cancellation fee. I attempted to call the restaurant again, and no response. Finally, I e-mailed requesting a refund for the cancellation, under the circumstances. I received a reply from Liza Tremblay explaining that I could not be refunded because of my cancellation history. She sent a screen shot of the 5 Cancellations I have made between their two restaurants since 2021. I finally got ahold of someone at the restaurant and spoke with an employee who was much more understanding of the circumstances and refunded. The employee informed me that I had a blacklist mark under my name. Perhaps, the employee was not supposed to reveal this, but glad she did. There are plenty of other establishments to support.

Very mediocre food wise. Not like Manhattan. Service was just ok...very seasonal wait staff. The atmosphere and scene is great.

Mediocre food and rude, condescending staff, place has gone downhill unfortunately. Most expensive restaurant in SH. Shame, used to be awesome.