Ronan Smith - Vienna

I post this review with somewhat of a heavy heart as I want people to know that this bar is genuinely a nice pub with great atmosphere great sport and great dri... read more I post this review with somewhat of a heavy heart as I want people to know that this bar is genuinely a nice pub with great atmosphere great sport and great drink. Unfortunately, I had somewhat of a poor experience on 18.07.25 when my partner and I were given out to by a member of staff. To set the scene, we ordered two burgers and chips and after 20 minutes or so two burgers arrived. We said to the waitress we also ordered chips. No problem she said, it seems someone hasn’t put it through but she will sort it. Okay great we were really hungry at this stage so we began to eat. About 3 minutes later, the waitress who served us told us we were eating the wrong burgers and were actually eating another tables order. “Guys. You really should have told me this wasn’t your order.” she said to us, scolding us like children. She seemed incredibly upset at us. As if we were to know? She stood there, scowling at us and rolled her eyes when we reminded her that she served the table, we ordered burgers and we received burgers. We even reminded her we were missing chips, which should have set off alarm bells that she was in fact serving the wrong table. She didn’t let it go anyway, and told us that it was our fault for eating burgers served to us after ordering burgers. My partner had recently come from a long stint working in an Irish bar and couldn’t fathom speaking to a customer this way. We were quite shocked and decided to leave after our food we were planning on staying longer but wanted out at that stage. I’m honestly struggling to put into words how poorly she spoke to us without sounding cartoonish. A lighter haired waitress then served us our food. She was lovely and apologised and said things happen and it wasn’t that big a deal. She somewhat made up for how poorly the dark haired waitress treated us. We never got her name but we liked her, and she was good at her job. Periodically the dark haired waitress showed up. She took my partners plate before mine instead of waiting for us both to finish tried serving us a portion ketchup around 10 mins after we started eating etc, she was all over the place in terms of attitude and service. We really were disappointed and felt somewhat embarrassed. After we finished eating, a friendly younger man Matt came over and we explained the situation again. Matt is a good guy, and a good barman too he explained that she is going through ‘a really tough time’ and that he was really sorry. We stayed and had 2 more drinks before leaving. Give Matt a raise. At no point did the waitress come and apologise to us. I’m empathetic to someone going through a tough time, but I do expect to not be berated in an establishment for someone else’s mistake. At the end of the day it isn’t a massive deal, but as a new Irish couple recently moved to Vienna we were really disappointed. I’m not the type to write reviews, however, I feel for other people visiting, Irish or otherwise, you should be aware of how they possibly might treat you. I’ll 100% be considering other Irish pubs in the city going forward as I don’t want to roll the dice on how I’m treated with my patronage. Price per person: €30–40 Food: 4 Service: 1 Atmosphere: 4

There’s no air inside no fans, windows on one side of the building only, and a hot kitchen with zero extraction. Having a beer while standing outside is okay, b... read more There’s no air inside no fans, windows on one side of the building only, and a hot kitchen with zero extraction. Having a beer while standing outside is okay, but you’d better only be after a Guinness, because their craft options are water. We didn’t have anything to eat, so I’m giving them the benefit of the doubt according to what I saw on others’ plates. The personnel is very friendly and happy to help in English. Price per person: €1–10 Food: 4 Service: 5 Atmosphere: 2

I really like this pub – great food and drinks. However, when I was there yesterday, the staff were surprisingly generous when adding to the bill, and we got ov... read more I really like this pub – great food and drinks. However, when I was there yesterday, the staff were surprisingly generous when adding to the bill, and we got overcharged. So just a heads-up: double-check your bill before paying. Price per person: €30–40 Service: 1