Gyu-kaku Japanese Bbq - Valencia

We got seated at 3:55pm. Our 1st server didn't come get our drink order until 4:09pm. We got the ultimate all you can eat for 90 min, which says starts after your first order is placed. They rotated 5 different servers during our visit. So we had to wait longer to receive our food but it was fine. Then 5:05pm came, and the waitress said it's the 5 min call... but we had only been seated for an hour and 10 minutes. We should still have 20 min, and that's from our seated time, not our first order. But what really bothered me was the note in the menu stating ultimate AND supreme gets one choice for dessert. When I tried to order the waitress says oh it should be separated so it doesn't say that. I told her, but it's not, and it clearly states that we were entitled to one, which is how we choose which unlimited to order. Even though it's an error on the restaurants part, they refused to stand by what they advertised from the time of unlimited all you can eat to what they have as options on their menu. Why spend hundreds of dollars to a company they doesn't stand by their word when so many others will?

Great Japanese BBQ Yakiniku variety of options (all you can eat or a la carte), good pricing small dish so you can have more selection to try. Very fun for friends/families to self gas downdraft grllling. Huge beef selection options, very good salads and grill vegetables, small good mixture of seafood, chicken, and pork (add on some spiciness). Don’t forget the tasty Japanese beers, light wines and of course, Sake. The staff is always ready snd attentive with “irasshaimase” smile attitude. Vegetarian options: Some vegetarians, good but not primary. Parking: Huge plaza free parking spaces, can walk around plaza before or after.

It's a smaller location, but it has the same Gyu-kaku quality! Staff is friendly and pretty easy to find parking. It's a fun experience with friends!

Always a good time at the gyu service here was great got a smore to take home

Karaage chicken was totally burnt. Golor was black and so dry. Very disappointed. Can't believe they thought they can send this kind of food to customers....