Buffalo Wild Wings - Valdosta

The shrimp tacos were fantastic! The wings were a bit too large for my liking, and the coleslaw had a peculiar taste. However, the service was outstanding!

Our experience started off positively. The restaurant wasn't crowded, our waitress was prompt, and the appetizer was enjoyable — a mix of fried pickles, onion rings, and chips. However, when our main dishes arrived, they were disappointing. The chicken wings were burnt and inedible, and we couldn't finish almost a third of our meals. Our drinks were never refilled, and when we paid, the waitress offered us drinks that were made with tea and sugar, but they had run out of sweet tea. We arrived around 10:30 PM, so it was unclear if they simply didn’t want to serve any more drinks or if that was their policy. Given that this was a Buffalo Wild Wings, we weren't expecting gourmet food, but since we were out of town, we had hoped for a better experience.

I visited the restaurant for a quick dinner at 9:20 PM and placed my order right away. I received my drink and queso with chips at 9:30, but then we waited until 10:02 without receiving our food. Frustrated, we told the waitress to cancel our order, and she mentioned she would get the manager. Seven minutes later, we decided to leave and placed our money on the table. Just then, the manager approached us and said he didn’t realize we had been waiting for that long since it was a sports bar. The waitress then mentioned that they only accept payment for alcoholic drinks, but we had already left the money on the table. She seemed unsure about how to handle it, so we opted to leave.

We placed a to-go order, and it was ready exactly when the app indicated. Our wing order was correct, and the staff were polite when we picked it up.

I am very disappointed. We've dined here many times over the past few years, and typically both the service and food are enjoyable. Unfortunately, that wasn’t the case this time.