Tim Hortons - Uxbridge
Tim Hortons
Description
At this Tim Hortons location, customer experiences have dramatically fluctuated. Many patrons report frustratingly slow service, frequent order inaccuracies, and poor app support, particularly during busy morning hours. Complaints about unhelpful staff adding to the dissatisfaction are common, with some guests feeling belittled during their attempts to redeem loyalty points. However, not all experiences are negative; some customers praise individual employees for their friendliness and hospitality. While there are glimpses of great service, the inconsistency and lack of attentiveness have led many to express disappointment in what was once a reliable spot for coffee and snacks.
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This restaurant has terrible customer service.
The coffee at this restaurant tastes like warm water with cream, even the dark roast is terrible. I have noticed a decline in quality over the past few months. I would rather drive to the Starbucks down the road and pay twice as much for something that actually tastes like coffee.
Here is my rating out of 5 for this restaurant: Rudeness: 5/5 Customer Service: 0/5 Drinks: 1/5 Food: 2/5 (cold and odd taste, seems like it has been sitting out for hours) Staff: 1/5 Cleanliness: 2/5 Despite not being busy most of the time, the staff fails to greet customers with basic pleasantries like "Hi," "Hello," or "Thank you."
The absolute best London Fog.
Trying to redeem point on the app, no one knows what going on, not allowing me to redeem my points to get free food, laugh at me, and makes me pay for the food also think I'm stupid and ask me do I have enough point to redeem worst people ever on the night shift. Even the supervisor is useless. No clue how to redeem points on the app and also tell me to pay for my food. No issue redeeming points on other tim hortons.Not care , not helping , making fun of customer think they are stupid.
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