Ruby Tuesday - Urbandale

On July 24, 2023, a colleague visiting Des Moines was craving a salad bar and inquired about Ruby's restaurant. read more On July 24, 2023, a colleague visiting Des Moines was craving a salad bar and inquired about Ruby's restaurant.

I recently experienced the worst service at this restaurant. When I ordered water, I was mistakenly brought a coke instead. I informed the server when she retur... read more I recently experienced the worst service at this restaurant. When I ordered water, I was mistakenly brought a coke instead. I informed the server when she returned that I had originally asked for water.

This was definitely the best dining experience we've had so far! The food was fresh, delivery was fast, and the waiter was very attentive. The salad bar was wel... read more This was definitely the best dining experience we've had so far! The food was fresh, delivery was fast, and the waiter was very attentive. The salad bar was well stocked and we received our drinks promptly.

Ordered wings online because that was the only way to get email special to have curb side pick up my husband got there and they do not have curbside pick up he... read more Ordered wings online because that was the only way to get email special to have curb side pick up my husband got there and they do not have curbside pick up he had to go in and wait. The wings are the worst wings we have ever had.. We ordered bone in andboneless wings and they looked as bad as they tasted. We won't be ordering again.

If I could give zero stars I would. Long but worth the read, would hate for another family to have to go through the same thing. When we first arrived we were g... read more If I could give zero stars I would. Long but worth the read, would hate for another family to have to go through the same thing. When we first arrived we were greeted and the manager (Manny), was already kind of rude. Said our waitress Lily would beright over to get our drinks. While waiting for Lily to greet us we tried to wave down Manny to ask about what kind of alcoholthey sold, he didn?t approach us. Lily arrived shortly after as we stopped her to ask about the liquor, she then proceeded withhow she would be our waitress. We then proceed to order our drinks. She didn?t seem interactive with us right off the bat, youcould tell her mind wasn?t on our table as she was asking us about our drinks. We ordered the drinks, she brought those to usfairly quickly. We also ordered the $15 appetizer, she told us she would put that order in as soon as she went back to thecomputer. The appetizers came out fairly quickly. In between the times of us getting the appetizer and waiting for our food,mind you we had been there already about 20 minutes before ordering. She hardly came and checked on us, when she did it wasbecause we had to flag her down, we placed our empty cups for refills along the edge of the table for her to see them. Stilldidn?t work. We waited a good half an hour before I finally asked what was going on with the food we had ordered, her responsewas let me go and check. We ordered pretty basic things, 3 cheeseburgers and the tacodillas. She ended up coming back andstating that there were other tables orders ahead of ours. I asked if she could just box our orders as we were ready to go. Thegeneral manager, Manny as mentioned before, came to our table and mentioned the food should be out shortly, I still mentioned Iwould like it all boxed as I figured it wouldn?t take this long and with the fact that we were not impressed with the restaurantand it was our first time coming here, his response was very sarcastic. He then went into a speech about Lily b