Casey's - Urbandale

I placed an order an hour and a half ago and went to pick it up, but ended up waiting 20 minutes only to be told they couldn't find my order. I showed them the... read more I placed an order an hour and a half ago and went to pick it up, but ended up waiting 20 minutes only to be told they couldn't find my order. I showed them the confirmation on my phone, but they insisted they had no record of it. When I tried to call the manager to discuss the issue, she hung up on me. The service was extremely rude.

I visit this place often because of the outstanding service. The staff is very friendly, and I've noticed that gas prices are usually a bit lower here. This is... read more I visit this place often because of the outstanding service. The staff is very friendly, and I've noticed that gas prices are usually a bit lower here. This is definitely my favorite Casey's. The store layout is well-organized, making it easy to locate everything I need.

During my visit, Justin was exceptionally helpful. I was having a tough day, and he truly went the extra mile to make sure I had a great experience and located... read more During my visit, Justin was exceptionally helpful. I was having a tough day, and he truly went the extra mile to make sure I had a great experience and located exactly what I was looking for. He really turned my day around and is such a wonderful person. If he’s not a manager already, he certainly deserves to be. Keep up the fantastic work, Justin! Thank you if you’re reading this!

An overall good experience inside and out. The gas pump area was clean, the windshield cleaner fluid was full, and there were both windshield cleaners (squeegee... read more An overall good experience inside and out. The gas pump area was clean, the windshield cleaner fluid was full, and there were both windshield cleaners (squeegee) and towels. Inside I was greated twice, and the men's bathroom was clean. We didn't buy anyfood, but the shelves looked well stocked, and there were about two dozen individual slices of pizza that looked recentlycooked. They also had warm sandwhiches. We arrived around noon on a Sunday.

Placed an order 1 1/2 ago. Went to pick it up and waited 20 minutes only to be told they didn?t have our order. Showed them the order from our phone and they re... read more Placed an order 1 1/2 ago. Went to pick it up and waited 20 minutes only to be told they didn?t have our order. Showed them the order from our phone and they repeated that they didn?t have our order. Called in to complain to manager about it and she hungup on me. Very rude