Tim Hortons - Upper Tantallon

Just had a coffee. Service: Dine in Meal type: Other Food: 3 Service: 4 Atmosphere: 4

Wheelchair accessibility: As the photo indicates the entrance is at street level. Service: Take out Meal type: Other Price per person: CA$1–10 Food: 4 Service: 4 Atmosphere: 4 Parking space: Plenty of parking Parking options Free parking lot

I placed an order for some donuts using the TH app. The order went through, payment was processed, and I received a confirmation number for pickup. However, when I arrived at the TH location, I was informed that they didn't have any of the donuts I had ordered. I requested a refund, but was told that they couldn't issue one; instead, they offered credit in points. When I insisted on a cash refund, the manager came out and explained that they were unfamiliar with the app, so after processing the order incorrectly, they needed to give me cash from the register. This situation is completely unacceptable. It's appalling that TH would process an order and charge customers for items they don’t have without any prior notice. I will also be informing the TH corporate office about this matter. Truly disgraceful!

Incompetence at a whole new level. There was only one customer ahead of me with an order totaling $4.65, yet I waited 20 minutes before I decided to give up and go find coffee elsewhere.

Why advertise ice cream for sale if they don't have the ingredients to make it? This is the third day I've tried to order, and I'm still disappointed. Tim is at HRM.