Rita's Italian Ice Frozen Custard

Closed early 40 minutes before scheduled time and sat inside, refusing to serve customers.

I really wish I could have gave 0 stars. The water ice was really watery with bits of paper in it. I will never return. The customer service was awful. I purchased a quart of water ice that I was unable to eat. The pieces of paper was disgusting. This was a terrible experience.

Horrible costumer service very unorganized.. I waited in line with my daughter godson for maybe 10 min. There was 2 lines going, I was on the right side. The guy on the left side went ahead of us in the right lane bc he was there first and was next in line so then the left side opens up so I go next. I get up to the cashier and she plantely says in front of everyone “Yeah just so you know that was rude” I then say I’m sorry what ? How was that rude I went in line as I should’ve like everyone else was. Meanwhile I have 2 kids with me very excited for their ice cream.. so she proceeds to take these 2 young girls behind me instead of me and my kids. Which is very rude and disrespectful.. so then I’m basically arguing with the employee, her name is Tiffany btw and the 2 young girls that were in the left lane now because the worker is piping them up like I really was rude for going up next. The worst experience I ever had ever! I was so upset. Then while all this is happening my daughter was wining bc we had to wait an extra several minutes some other girl that was in line looked my daughter up and down and rolled her eyes as if she was bothering her! I had to get out of line at that point go home! This facility needs better staff, customer service, and maybe a new location in Upper Darby bc Barclay square ain’t it. I will never return back to this Rita’s nor give them my hardworking money!

Rolled up at 8:40 and the girl had already closed....Twenty mins early. Looked like they had closed earlier too.

They need a bigger variety of flavors of water ice...