Applebee's Grill - University Heights

We had wanted to dine-in at this restaurant, but there was no hostess present and no one acknowledged us for about 5-10 minutes. Eventually, we decided to sit at a high top table in the bar area, where we waited another 5 minutes without any service. After flagging down a waitress, we were informed that the section was not yet open. The bartender also confirmed she was not serving tables at that moment, although she did not acknowledge us until prompted. Despite the lack of customers, we were not greeted or given any guidance on where to sit to receive service. Disappointed by the lack of attention, we chose to leave and hope for better service in the future.

Applebee's no longer Carry's tonic water, so I was unable to order a gin and tonic, and they also no longer have tall glasses for cocktails. They only have short glasses. I ordered the 12.oz ribeye steak and I had to return it because the steak was cooked with so much salt that I could not eat it. We ordered the spinach artichoke dip as appetizer and it was brought out with our meals. The dip was in a paper container half full and none of the tortillas chips were whole piece, they were all small broken pieces. Oh yes and the best part of the experience was when we were finally seated, we were handed wrapped plastic eating utensils and when I got my steak I asked the server if I could at least get a steak knife. The manager was so unprofessional... She wasn't wearing anything t⁰hat had a Applebee's logo on , so when I looked at her I was confused because she was wearing a sweat suit and tennis shoes. It was by far the worst and absolute last time I will ever go to Applebee's again!

Walked in the door and it was very busy, and asked if I could go sit at the bar. Was told I could. The bartender Blair, instantly greeted me with a menu and asked if I wanted something to drink. She was very friendly and on top of things the whole time I was there. Always asked if I wanted another drink, and even though my food took a very long time to come out, she would let me know what the status of it was and made sure I was cool in the mean time. I could tell they were very busy,, but the bar was a good move. I recognize going to the bar to see Blair, she will give good service!

Horrible experience if I could give zero star I would. The service leaves a lot to be desired. Ordered apps with our meal and it too took over an hour to receive both and the food was cold. Not to mention the noodles were over and it was freezing! Would have returned it but who has another hour to spare. Even other people returned their food because it was cold. I would highly recommend you drive the extra 20+ minutes to go to another Applebees.

This **** was ass ... rude customer service waiter with a bad attitude. Bathroom real nasty **** on the floor smell like living donkey ass. Y'all need to do better!