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Contribute FeedbackA visit to a Burger King location in Decoto, California left a negative impression due to several incidents of order mistakes and unhelpful staff. The drive-thru areas and parking lot were noted to need attention. On a positive note, a first-time visitor received great service despite a disappointing tasting chicken sandwich. Another customer shared positive experiences with helpful and friendly staff members, highlighting excellent customer service and fresh, correctly prepared orders. Overall, the restaurant was critiqued for various issues but also praised for its service by several customers.
NUMBER customer service at this Burger King of Suchila. Your superior and friendly service was unforgettable. I noticed that I left my card somewhere and to my surprise she went fast to pick it up for me. I was so grateful to her.
Service is good, but sometimes too long on both sides car in or to go in
Excellent crew member of this Burger King who helps me last night because of the language barrier....Thanks for your help. My order was made right and fresh as well as
I had to use the bathroom, have some onion rings to make it official. Nice big place, clean sitting, the man behind the counter gave me compliments.... I'm not crazy! I could go back to get more onion rings!! ‘
If I could give this location zero stars I would. It is the closest location to my house, but the last 3 times I have gone they have messed up my order and I have ordered on the app which should avoid these problems. All the details of my order areprinted on the receipt but the people who work there do not care. On the second time they messed up, I asked them to fix it andthe girl at the drive thru window told me to park and she would bring my food out to me, but I watched a car order at the drivethru, and then leave with food and no one was coming out with my food. I went inside and all of the employees were at the frontchatting and the girl that promised she would bring my food to my car acted stupid like she didn 't know what i was talkingabout. This time is the last time I will ever go here. I paid extra to have bacon and cheese added to my whopper and neitherone was put on the sandwich. The people at this location do not understand the have it your way motto that Burger King isknown for.