At East Sussex National Resort

Ilse was an amazing host. She ensured that we were comfortable and enjoyed our meal. My wife and I had a lovely dining experience at a reasonable price. We could tell that the restaurant could use a bit more ambiance.

The staff at the restaurant were efficient and friendly. The food was delicious, although I wish the waitress had mentioned that ordering a side of vegetables was necessary as the a la carte menu did not come with any. However, this was my oversight. Overall, the food was really good and I would like to give compliments to the chef and staff for a pleasant dining experience.

The dining experience was enjoyable, and the staff was friendly. However, there was a shortage of employees at the time. The view from the restaurant was stunning, but the acoustics inside were poor. Despite a nice evening, the cold air from the AC was constantly blowing, causing many diners, including us, to ask to move tables. This added more pressure on the already stressed employees.

The staff were friendly and the afternoon tea was delicious, but I booked the tea online a few days before my visit at a price of £19.95 each and after the meal I was told that I had to pay an extra £4 each because the prices had gone up and had not been updated online. The first member of staff told me there was nothing they could do and that I had to pay the extra cost After complaining, the second member of staff only charged me the price I had booked it at. She was very apologetic. Overall we had a nice time.

Upon arrival at the hotel, it was like walking into the departure lounge at a large airport. The furniture was sparse and the atmosphere was dead. Once we had been shown to our table the waiting staff were courteous and very attentive. I had ordered afternoon tea for 2 and this was well presented. The sandwiches were very nice as was the brownie and Victoria sandwich cake. Unfortunately the scones were very doughy, and very chewy, and the Bakewell tart and lemon cheesecake were so sweet that they overpowered everything else and left a very sweet taste in the mouth for a couple of hours later.