Dunkin' - Twinsburg

NEVER GOING HERE AGAIN. Stopped this morning and experienced a RUDE, ARROGANT DRIVE THRU EMPLOYEE who constantly cut me off, talked over me and told me several times that I couldn't have my selection in a box (even thought I NEVER asked for a box). When I got my 10 munchkins and 4 doughnuts home, the cinnamon rolls were stale and the boston cream doughnuts were thrown upside down in the bag with no paper separator. This person doesn't deserve to have ANY job, but most certainly NOT a job where customer service is the main task!

My last 4-5 visits, they were are always been sold out of their Sour Dough breakfast sandwiches, never fails. Apparently they have an inventory issue, lol.

I visit this Dunkin' Donuts location regularly, as it is conveniently located near my workplace. I particularly enjoy the friendly staff who work in the mornings. I place a mobile order every time I visit, and when I walk in, they always greet me with a warm "hi Jamie!" Their personalized service makes each visit special, and they consistently exceed my expectations. Not to mention, they always make my coffee perfectly.

I just bought 2 jelly donuts from here and neither of them had any jelly inside. Dunkin is the worst place ever. I wish this place had been wiped off the face of the planet by covid, but instead it caused several local bakeries to shut down.

After working a double shift, I went to Dunkin' Donuts in uniform only to be served a burnt sandwich that they wrapped up and charged me for. They argued about something being on fire, but I later discovered it was actually my sandwich that was on fire when I got home. They had given it to me without acknowledging the burnt state.