Chili's Grill - Twin Falls

Food was delicious and came out fairly quickly. Server was friendly and funny.

I'd been here before years ago and it was always a great place to go. This last experience though was one of the worst restaurant services I had. The hostess and waitress were both new and didn't seem to know what was going on. We had asked for a table for 6, but were seated at a table for six, however they did let us put a chair in the walkway even though it was against the fire code. There was a loud TV on right above our table, but they said we could stand on a chair and turn it off. We had to repeatedly ask for our drinks, and after waiting several minutes for our food the waitress came back and said our order got deleted and so we had to order again. It took over an hour to get our food and when it did finally arrive there was no silverware. The server said that she would go find some, but after a while more of waiting we just went and found some ourselves. The fajitas came with corn tortillas instead of the ordered wheat tortillas, and the place in the bowl that should have held guacamole was empty. The waitress said that there had been guacamole, so it must have just fallen off en route to the table. All the food seemed pretty average and unremarkable at best. The waitress said that she would buy us a desert for our troubles, we almost turned it down though because we were in a hurry to get to a show. After waiting some more for desert it wasn't even what we had ordered because the restaurants freezer had broken and so they didn't have any ice cream. After all of these inconveniences I would expect a manager to come out and offer to give us the meal on the house, or at least apologize for the subpar service. I'd be a little more understandable if the restaurant was busy, but the restaurant was less than half full. I do not think I will be visiting again.

Im going to give this 2 stars , I mean the waitress was really nice and it took 3 mins for the food to come out which was a good record .The downside was the food , the burger was excellent and it tasted super nice and fresh ingredients were used to make it i could tell but when it came to the Caribbean salad it was a huge let down the salad was a brownish colour meaning the salad wasnt fresh in the slightest. The chicken wings were alright but the chicken was really cold and not very tasty . And then the ribs they made me decide on the 2 stars cold meat and no flavour very bland it wasn't good at all and that should be improved my knife felt like it was cutting into a rock.

We always come here for lunch or dinner and usually sit in the bar. We were there today about 2 and we were the only ones in the bar until 2 guys came in and sat at the bar. Only one table was clean. My husband asked for some water and never did get it. We always get good service but today really sucked. I don't think we will come back for awhile, especially if that bar maid is working.

Normally I do carry out. The food is amazing. They raised the prices by 25% and conveniently don't bother to tell you till you show up (I always order the same thing). Kinda bummed about it. Won't be back sadly.