Captain D's - Tuscaloosa

I had a really disappointing experience tonight. I was very patient and polite with the staff, even after waiting 40 minutes for my food. Unfortunately, they messed up my order despite us reviewing it four times. To make matters worse, the girl at the window lied to me directly. I've had much better service at McFarland. Save yourself the trouble and go there instead.

Considering the number of employees that were there , it took a really long time to get my order. Two people that ordered after me got their food before I did. Even though she asked me which condiments I wanted she still left them out.

I ordered a 1 the giant fish sandwich and it was very delicious! The cashier was very sweet friendly. This is the only Captain D?s I know that has good food, I haven?t ate from this location in years but it was worth the wait. I would rate 10 ??

Every time I ever go, the food is always good. We went and sat inside this time, socially distanced. All employees were wearing masks, and the service was excellent. Sometimes the drive-thru is a little bit lacking on quality customer service, but the food is still good.

This visit occurred at 11:30 a.m. on November 28, and was a pickup after placing the order online. The website worked well and the ordering process was fast and easy. The batter fried fish appeared to have been cooked in very old oil: 1)There was a heavy dusting of black flecks on the crust of both pieces of fish, and the crust was soggy, discolored, and had very little crunch. 2)The taste was Poor, with a burnt, smoky hint to it. The fries and coleslaw were Very Good to Excellent. A picture of the plate is included with this review. Iced tea and a cheesecake wedge with strawberry topping were also ordered. The quality of these was Very Good. An order expediter quickly and efficiently bagged the order, taking care to read the ticket to be certain that all items were accounted for. He called out the shopper 's name, and presented the completely filled bag. But, when the shopper reached for the bag, the expediter said in a nasty tone, Could you wait until I am finished?! When told that it looked as though he *were* finished he responded, I haven 't tied up the bag. Other parties present and waiting for their own orders noticed this exchange and remarked about it. The horrid quality of the entree, and equally horrid customer service are inexcusable for a meal which cost almost $15, and at a restaurant chain that is usually consistent in their quality.