Firehouse Subs West Tupelo

The service people are always friendly, the restaurant is always clean and the food is so good! The bread is always fresh, and flavorful.

I went here on my lunch on 2/26/24 and I really do enjoy the food hear. But my only problem was that after I ordered my food I noticed that the lady that checked me out seemed mad or irritated with something I didn’t think much of it but after I sat down I noticed that she went to the bathroom and started coughing then she came out then probably about a minute later she went right back in and 100% she was throwing up in there I lost my appetite. I don’t blame her if she was sick but for heaven sakes please send someone home if there not feeling well especially dealing with food

Didn’t appear to be too busy when we walked in so we ordered, then noticed no one had their food. Shortly after , a man brought in boxes and boxes of bread. Apparently they were out of bread but didn’t bother to tell anyone. 75% of the customers were trying to eat lunch and get back for a soccer game. Our kids didn’t get to eat…we had to run them to the fields…going on over 30 minutes now and still haven’t gotten our food. Edited to add: order wasn’t even correct once we received it but we had to GO! Won’t be back.

I simply wanted to pick up my online order. I walked in at 12:15. The app showed it would be ready in 10-15 minutes. Orders were being called out as they were completed. At the time my order showed it was ready I asked about it. No, they said. It was a “couple of tickets back.” So I waited. More orders were called out. I waited. At 12:50 I checked to see what could’ve happened. My order had been sitting behind the counter. No one bothered to call it. Even tho they knew I was and had been waiting a long time. Never again.

My husband and I love the mushroom veggie sub. Customer service is always great.