Hartley Coffee House - TUNBRIDGE WELLS

I hadn’t been to this coffee shop for a long time although living locally as our previous experience of surly customer service there had been so off putting. This was my first visit since its refurbishment, which is a huge success. It’s very tasteful, with an emphasis on pale colours, effective use of wood and original pendant lighting. The immediate view is of apple orchards, but there is a far reaching vista for miles and miles. There’s a spacious deck outside available for warmer days. I only had tea and a croissant, so can’t judge the quality of the rest of the food on the menu. However, my croissant was very fresh and flaky. Tea was a bag in a mug, and like another reviewer I would have preferred a pot. The best change from previous visits however was that I was greeted by a smiling young lady and thanked for my custom! I won’t hesitate to call again and hope my experience will be as pleasant in the future. It seems from previous recent reviews that this cafe mustn’t get too complacent!

Met friends for breakfast. Great choice of food and drinks. Lovely setting and very clean. Staff could not have been nicer, no issues when we wanted to move to a bigger table. It maybe a little more expensive but worth it for the quality of food. Will definitely recommend.

Waited 35 minutes for 2 paninis, after watching other customers get their food when they ordered after us I asked about ours. Turns out we had been forgotten about entirely. Only one member of staff offered me an apology whilst another said bluntly “do they still want it”, rather than ask me directly when I was standing just a few ft away and the others just looked totally disinterested. Are you joking? Dreadful service, and wish I could rate the food but clearly the staff couldn’t be bothered.

A light, airy, clean cafe with friendly helpful staff and great tasting snacks and coffee. What more could you want? As well as the seating inside there's also seating outside on a deck with more seating below. Just the place when the weather is good. Can recommend to anyone in the area.

Since the system has changed to table service, it took staff nearly twenty minutes to take our order this morning. Many customers were obviously frustrated at the wait, especially when the member of staff who was on the till and taking order was standing behind counter Eating and chatting with take away customers and members of staff ! We only got served in the end because we stood up and asked if someone would take our order.