Hideaway Pizza - Tulsa

Wish I could give them negative stars! I just called in to make a complaint and the HR woman defended the restaurant in Tulsa Fontana Shopping Center and took their side even though the restaurant was in the wrong! I will never be working here ever again and my wife and I will never be ordering from there EVER!!!

Party of 8 with a 45 minute wait. Took us to our table for 4?! Told us they had us down for 4 and would have to put us back on the wait list. I don’t think so! It was their mistake and they could have easily made it right without making us wait that long again. So, here we are at Corky’s. Just as good if not better.

Went in at 3:15pm. Asked for a booth and was told they could not seat us in a booth even though they were empty. Sat at a table for 10 minutes or so and never seen a wait person. Watched several others be seated in booths. All around bad service. This was at the Enid Oklahoma location.

Pizza is exceptional, but the menu says they serve coffee however both times we’ve been there to eat we’ve been told the machine’s broken. The joint is new for crying out loud!!! It’s cold in the restaurant so I would like coffee, please. And if some people bring in a boisterous bunch(20 or so) kids please put them in another room!!! Sure they’re welcome to have fun, but some of us want to be able to converse with one another while we eat. Today we just ate defeated and in silence. .

This isn’t the first time we’ve received poor customer service. Ordered online, waited over 30 minutes past time pizza and wings were to have been ready. Had to go into restaurant to ask for order. Pizza and wings were barely warm. Got home to no sauce for wings, not happy. Spent approximately $50. Like any eatery that comes to Enid, ok at first then down hill. OKC here we come! Not sure if this Enid Hideaway is up to the task. Disappointed.