Arby's - Tulsa
Arby's
Description
At this restaurant, patrons experience a mixture of highs and lows. While the food garners consistent praise for its deliciousness, many customers express frustration over rising prices and shrinking portion sizes. Service encounters vary, with some guests lamenting inattentive staff while others enjoyed friendly and prompt interactions. The atmosphere is generally pleasant, although issues like cigarette smoke in the lobby detract from the experience. Notably, the removal of popular menu items has left some loyal customers feeling disheartened. Overall, this establishment remains a spot worth visiting, but improvements in service consistency and menu offerings would greatly enhance patrons' experiences.
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Feedback
The food was good, as usual. However, the person taking our order walked away after taking mine, leaving my father waiting for his order. The sandwich maker even had to remind him to come back and take it. Additionally, we could smell cigarettes in the lobby because someone barely stepped outside to smoke.
The food was fantastic, and I was impressed that they allowed us to use more than one coupon, which was great! The staff were also wonderful.
The drive-thru experience was outstanding today, just like it used to be before COVID! There were no long waits, the food was prepared quickly, and my order was accurate. It was truly refreshing. The service was fantastic and came with a smile. Thank you!

