Subway - Troy

Fast Food, Sandwiches, Catering
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Subway

Subway
3.3 / 5 (166 reviews)

Description

The Subway located within E.W. James has garnered mixed reviews from patrons. Many have faced significant issues with their orders, often receiving incorrect items and experiencing slow service. Complaints about cleanliness, including flies in the food, have further marred the dining experience. In contrast, some customers praise the restaurant for its fresh ingredients, customizable sandwiches, and attentive staff. While a few have found satisfaction in the cheerful service and quality of food, the overall sentiment reveals a need for improvement in order accuracy and customer care. Prospective diners should weigh these factors before visiting.

Last update: 17.01.2026 from: Sue

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★ 3.3 / 5 from 166 reviews
michael-harbin
17.01.2024

There were flies in the food which was not pleasant. The service was for take-out dinner, with prices ranging from $1 to $10 per person. The food, service, and atmosphere all received a rating of 3.

roxey-powell
17.01.2024

Flies are all over the place, and the service is very slow. I had to wait for an hour for my takeout order. Overall, the food gets a 2, service gets a 1, and the atmosphere gets a 1.

crystal-g-flower667
17.01.2024

I have always been a fan of Subway, but my recent experience was extremely disappointing. I called ahead to place my order for pickup, but the service was chaotic. It took four tries just to get someone to answer the phone. When I arrived to pick up my food, it was a disaster. The BLT sandwich I ordered was mostly onions on stale bread with very little bacon. The wrap I ordered with bacon, chicken, and ranch was a mess, with too much cold chicken and tomatoes despite my request for no tomatoes. It was overstuffed and difficult to eat. When I called the store to complain, the staff were unhelpful and unapologetic. Even the manager did not offer any resolution or apology. I felt like I wasted $20 and will not be returning to this location. It seems like the employees at this store are in need of some serious training.

sue-richardson-lawye
17.01.2024

The vegetables are fresh, the meat is excellent, and the bread is baked fresh in-house. Sandwiches can be customized to your liking, whether heated, toasted, or as is. Overall, the food, service, and atmosphere all receive a perfect score of 5.

holly-singleteary
17.01.2024

Order in the app. And got my order wrong. Won’t be ordering in the app again. Service: Delivery Meal type: Lunch Price per person: $10–20

FAQ

The diner is accessible and can therefore also be used with a wheelchair or physiological limitations.

More information

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