Cookie Therapy Alb - Troy

Super disappointed with the service. The cookies are really good and I’ve been telling everyone about them, but the service ruins the experience. I ordered cook... read more Super disappointed with the service. The cookies are really good and I’ve been telling everyone about them, but the service ruins the experience. I ordered cookies and got a tracking notification that they would ship out on Wednesday and get delivered on Friday. Friday came and the cookies weren’t delivered because my address was input incorrectly by the store, so they wouldn’t arrive until the following Tuesday. Once the cookies arrived they were stale. I called and emailed Cookie Therapy, but haven’t heard a response about in about 10 days. My final attempt was to message them on Instagram a few days ago before I left a negative review, but haven’t heard back. I’m sad because the cookies are really good, but the last batch I ordered was stale and the store was completely unresponsive. I can’t walk into the store because it’s an online business so I expected the online communication to be less disappointing.

Super disappointed with the service. The cookies are really good and I've been telling everyone about them, but the service ruins the experience. I ordered cook... read more Super disappointed with the service. The cookies are really good and I've been telling everyone about them, but the service ruins the experience. I ordered cookies and got a tracking notification that they would ship out on Wednesday and get delivered on Friday. Friday came and the cookies weren't delivered because my address was input incorrectly by the store, so they wouldn't arrive until the following Tuesday. Once the cookies arrived they were stale. I called and emailed Cookie Therapy, but haven't heard a response about in about 10 days. My final attempt was to message them on Instagram a few days ago before I left a negative review, but haven't heard back. I'm sad because the cookies are really good, but the last batch I ordered was stale and the store was completely unresponsive. I can't walk into the store because it's an online business so I expected the online communication to be less disappointing.

We ordered 2 dozen cookies on March 25th and only received one. After emailing the company we have not heard from them. It has been 3 weeks. No phone number to... read more We ordered 2 dozen cookies on March 25th and only received one. After emailing the company we have not heard from them. It has been 3 weeks. No phone number to contact them. This place is a scam and we are out $66 for the second set of cookies that was never delivered. Good cookies horrible company.

I highly recommend this place! I sent PYO cookies to friends who were in isolation, and they were a huge hit. Maria was a pleasure to work with. Thank you once... read more I highly recommend this place! I sent PYO cookies to friends who were in isolation, and they were a huge hit. Maria was a pleasure to work with. Thank you once again!

Being part of the Cookie Therapy ALB team has been an amazing experience. I've loved getting to taste every incredible flavor and share joy throughout the capit... read more Being part of the Cookie Therapy ALB team has been an amazing experience. I've loved getting to taste every incredible flavor and share joy throughout the capital region. Working with Ashley and Faye this year has been a true pleasure! They managed to turn the chaos and uncertainty of COVID into something truly special. Without a doubt, this is THE place in Upstate NY for your stuffed cookie and now brownie cravings!