Jerry's Ice House - Troutdale

I feel like I really stayed on an armhouse. For as much money as the average screen owner spends, I think that the property could afford to update the bed options unless...dreadable sheets, flat (and only 2) pillows, scratchy thin blankets, and lumpy hard beds are part of the experience. But I love the atmosphere of McMenamin's properties and enjoy carnivals like atmosphere. The best part of the stay was the outdoor pool lazy river style....simply magical at night. Book spa treatments well in advance as they book quickly.

The food was good outside among the heaters and open fires. Art in halls very eclectic. Nice place!

We reserved months ago and yet we’re given a room that had a porch right outside where people gathered and talked. Not only could we not open our curtains, but we could hear every word that was said, including swearing. They might as well have been in our room. I went to the front desk to complain but they had no other rooms to switch us to and no one seemed to care all that much that we were unhappy. They implied that we could just leave if we weren’t dissatisfied. The bathroom closest to us was littered with trash and not clean. The bedding was sloppy. Never again.

We had the best food and **** Mary’s here! Our waiter was very courteous and friendly

Over an hour reviewing my bill I found 3 major errors confirmed by my bank: 1. Without notice or authorization, all but the last day was already charged to my card, supposedly. 2. The card charged was actually that of another guest with a very Anglo name vs. my very Hispanic name. 3. The holds they had placed on my card, above charges, were 150% of what they told me. Each mistake was about $1, 000. To add insult to injury, after over an hour of trying to resolve these obvious errors the manager, who finally emerged, directed me not to deal with her staff anymore since my unilaterally uncovering error after error made them uncomfortable. I had remained calm, kind, and respectful since this was not their fault but that of McMenamins faulty policies and systems to which they could only reference. Over years, my family visited frequently, including paying for 3 weddings. Shame we won’t be back.