Chili's Grill - Torrance

Excellent service with good prices to boot. The food is always good. Would recommend.

My wife and waited for our food for over an hour, we ordered the Fajita trio by the time we received our food the the beef was burnt, the Margaritas were watered-down. We dined at this particular Chili's twice prior before coming today, very horrible service we won't patronage this establishment again.

I went to have a bite to eat and all I ordered was an appetizer and a soup And I waited over 45 minutes to receive it. I got there at 4pm and I wasn't busy at all They were only seating the left side. Lady came in after me with her kids and mother, She ordered a lot more food than I did and she got her food before I did. I just feel that it's very unacceptable for an appetizer and a soup to take over 45 minutes. The waitress I didn't have an issue with (didn't get her name) when I called to talk to the manager Claiming her name was karma and hung up on me I wasn't even finished talking. The reason why I left to call was because I'm pregnant and needed out of the place was already getting upset.

I never give bad reviews but I had to say something after this experience. Worst customer service by their manager Karma Barnes. Gift card was not honored and ended up paying for under cooked burger and beef jerky chicharonnes baby back ribs. Not to mention poorly maintained dining area with food and trash all over on the floor no exaggeration. Never going back.

My family and I came to this location on 7/10 . Our server name was Darnell . He was very kind patient . He made our trip a good one and I hope when we return he's our server again . Thanks Darnell