Saving Grace - Toronto

We waited in line for an hour. About half way through this hour we decided to sit at a cafe right in front so we could see when people would come and go. We checked the list every 5 minutes. On my last check I saw that I was next in line and people were leaving so I went and got my mother in law. As I'm crossing the street, I see the lady calling my name, and I'm waving to her, literally 10 meters away. 20 seconds after having called my name, she already gives it to someone else. I was right there and she says that she called my name and that was the end of the story. This was not said nicely but rather rudely as she couldn't care less. Good customer service means allowing ATLEAST 30 seconds before moving to the next person, especially if they've been waiting an hour in line and have been actively checking in. Just for perspective, there was a couple waiting on the bench at the entrance of saving grace and they didn't hear their name get called, yet they had been skipped. This shows that they do not care about their customers. Although the food might be good, makes you wonder if it's worth the bad service and the waste of time waiting.

This was recommended to us by a local. It is an absolutely tremendous find. I had the savory french toast, and my boyfriend had an indian styled dish. Both were incredible. The service is a bit slow, as many mention, but you are warned on the menu. Also, they will only take cash or Canadian debit. Fortunately there is an ATM down the street! This place can get crowded. We went during the week, and a short queue formed after we had sat down--I can only imagine the weekends. Also, don't forget to check out the specials on the chalk board!

If I could've given zero star, I would. My friends and I have heard about how good the food from this place was and were prepared to stay in line to try it out. The restaurant doors were opened but the restaurant itself was not opened yet. We saw a couple in front of us put their names on a sign up sheet by the clipboard at the door and went to do the same. As I wrote down our contact info, this rude waitress came out from the restaurant and yanked the clipboard out of my hands. She yelled at us and told us we were not supposed to do that. I was so shocked that an adult would just come up and yank stuff off from me that I apologetically said that this was our first time and I was just following what the other couple was doing because they've been there before. The rude waitress then ripped the paper on the clipboard that has at least 5 other names on it and shouted that we need to be here and they're open and they'll call us in when they're ready.My friends and I would have gladly listened to her if she had just explained it to us without yanking and shouting. Whoever owns Saving Grace, you need to hire people whom are able to act like grown adults. Because I don't care how good your food is, I would never stand for that kind of service.We went to another restaurant, Old School, just down the street and got amazing food, atmosphere, and service.

We arrived at 930 knowing it was mothers day( they open at 10)We got in and seated right at 10Terrific breakfast options thoughtfully written on special board, very different and so many looked good it was hard to chooseWe ended up with tiramisu waffles, delicious and light and fluffy. French toast with saffron and strawberries, bacon and turkey sausage. All the food coming out of the kitchen looked and tasted fantasticWaitress was very sweet and caring and attentive-overall great fast serviceGreat coffee, great food , everything was great, we would definitely go back.

It was an ominous start when we noticed the line at the bottom of the menu "Good food takes time". Well, we were willing to wait for good food but doesn't mean that we should have to wait for decent service. It took 20 minutes before our order was taken, another 10 minutes before we got coffee and tea and another 30 minutes before our food arrived. Thankfully, the food was good. When we were leaving though, there was a lineup outside and at least 2 empty tables that needed to be bussed. The food might be worth going back for but I don't think their lack of attention to service can be overridden when there are so many other places that can do better.