Bay Trecarn - Torbay

We have just spent 5 days at the hotel with Caledonian travel and can highly recommend the food in the restaurant, plenty of choices, lovely and hot and catered for all tastes. Both the breakfast and evening meals were all buffet so you could put as much or as little as you wanted on the plate. The number of desserts on offer was amazing thank you.

Just returned home after spending a week at the hotel, room was basic but clean, we had french doors which opened out on to a raised decking area which provided a nice outdoor space to sit out which was very welcomed on the hottest week of the year. We didn't eat at the hotel as we booked room only so cant comment on the restaurant. I felt the night entertainment could be improved as it felt much of the same every evening. The cleaning lady was very friendly and accommodating as we ran out of a couple of things and she gave us more as she was cleaning neighbouring rooms and told us to just ask if we saw her about. Hotel is ideally located for walk to the beach and other attractions.

Hottest week of the year, no air conditioning, lift didn't work had to carry cases up stairs room stank of smoke, no cleaner in room from start to finish of holiday, very few staff who worked hard and were pleasant, bar didn't open until 4pm hotel is very dated and needs to be refurbished . The coach we came on Caledonian travel Had very little room between seats was like being on an aircraft. Never again

The bedroom was ok clean fresh sheets and bathroom was clean and that's the best of it.Food was bad all frozen or tinned.Waiting staff were rushed off there feet the waiter on last morning was in a bad mood was very rude to a few people someone asked how long breakfast would take he said they are not having a party in the kitchen.Then 2 men came in 15 mins early he told they would have to wait till everyone else had been served.We had go into to next room to help our selfs to tea and coffee in carbord cups.Rooms were not cleaned beds made etc if we needed anything had to ask for it ,bins over flowing.The entertainment was rubbish they did try but not much success.Would I go back never but loved the area.

Had to carry cases up 3 flights of stairs as lift was broken. The room was okay large enough for two people, but very dusty and some litter left under the bed. The food was poor quality cheap frozen. after 2 meals we ate out. The restaurant staff were very unkempt, serving food with hair dye on her hands and no gloves, they were also quite rude. Long queues for meals as too many people for the restaurant. All the doors to the corridors were were very dirty and sticky and not wiped once during stay. I would not stay here again