Dibella's Subs - Tonawanda Town CDP

The subs were delicious but a bit pricey. The staff was not helpful with the menu and ordering system, which was not intuitive for a first timer.

If heaven was a sub, the cheesesteak was incredible, as was the Italian assorted, great friendly staff, super polite, fountain drinks fresh and cold, cookies were the best ever. Crossing the border weekly for a visit. Keep it up everyone, amazing place.

Ordered at 3 for a 4:30 pickup. Arrived at 4:35. Order not close to being ready. Its getting to the point where good service is the exception to the rule. Order was never made. Finally ready half hour later. No excuse

As far as sub shops go, this is one of the best that I've ever had. I'm assuming they are just in upstate NY as I have not seen them anywhere else in my travels. In addition to the subs, they have the best chocolate chip cookies that one can buy. They truly taste homemade.

I ordered an Italian meatball sub that told me it would have meatballs with mozzarella cheese and marinara sauce. I added onions and sweet peppers to it on a multigrain roll. When I received my order, the roll wasn’t toasted, and the meatballs were cold. The mozzarella cheese wasn’t melted and there was hardly any marinara sauce on the sub. I’m so disappointed in this sub place that I will not be ordering a sub here again. Anyplace knows that when you order a meatball sub, that’s considered a HOT SUB. I’ve ordered for them multiple times, and this order just did me in. I’m so disappointed in them.