Tim Hortons - Tonawanda

This Tim Hortons in Sheridan and Parkhurst is the brightest, shiniest and most cheerful Tim Hortons I was in! I love all Tim Horton's restaurants, but this is my absolute favorite! Besides Walgreens.

A VERY disappointing visit to this location of Tim Hortons this afternoon. Went through the drive thru a simple order one drink a medium Ice Cap Caramel Supreme. Got to the window handed the order told the employee this has no whipped cream nor any caramel...She got another employee told her something we couldn't hear. This employee asks us what was wrong...told the second employee the same thing this was a plain ice cap we ordered an ice cap supreme with caramel. She looked at us funny we had to tell her there this wasn't what we got there was no whipped cream and no caramel on this drink...Don't the employees know what goes into the various drinks here? A supreme has whipped cream an ice cap supreme with caramel has caramel? Is this too hard to understand? To top off all this nonsense, there were 4 employees visible to us from the drive thru window standing around talking and giggling. People are working here for $15 an hour. They should be better trained on doing their job efficiently and making the orders correctly. When the drink came back the original employee apologized hence the 2 stars not 1...

My local Tim Hortons at Main and Thompson in Clarence is the latest TH to get a major remake! Beautiful newly redecorated larger dining room with excellent sound system playing all my faves from the 80s and 90s! Drive thru and takeout also available.

Coffee is always great but behind but customer service needs improving. Cashing out customers should be done with a smile. No one like to feel like we put you out by coming to take our order and our money.

Fresh, hot coffee. but the donuts have been sitting for a long time, not stale, but also not soft as they are being made. food: 4/5