Whataburger - Tomball
Whataburger
Description
Images
Feedback
I’ve never had problems at this Whataburger location before, but recently that’s changed. Tonight, they forgot the four sauces I ordered—luckily, I caught it and they fixed it. However, when I got home, I noticed they didn’t give me the cinnamon bun, and one of the patty melts was missing a burger patty! I waited in line for 25 minutes and tried calling, but no one answered. I understand they’re busy, but I work in a restaurant too, and making sure an order is correct shouldn’t be that difficult.
The service was outstanding, deserving a full 5 stars, but the food fell short of expectations. I grabbed a quick takeout order for my family at the hospital and was let down when I got back. The drinks were flat, the fries soggy, and the bread on the patty melts was also soggy.
Normally, my order at Whataburger is perfect, but tonight was a disappointment. I ordered an apple pie and didn’t receive it. I also asked for ketchup and didn’t get that either.
The girl taking orders at the drive-thru was really rude and snapped at my girlfriend, probably because she wasn't ready to place our order yet. We decided to cancel our order, but we still had to sit in line since there was no way to get around.

