Subway - Tomball
Subway
Description
In a recent evaluation of a local restaurant, customer experiences significantly varied, highlighting both troubling service issues and commendable hospitality. Several patrons expressed frustration over unacknowledged orders, inadequate communication due to language barriers, and poor handling of takeout protocols, leading to incorrect meals and a lack of respect from staff. Conversely, one review enthusiastically praised the cleanliness of the establishment and the warm welcome provided by a specific employee. While the negative experiences raised concerns about customer service and operational efficiency, the positive feedback suggests that with improved staff training and communication, the restaurant has the potential to enhance its reputation.
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I wish I could give this restaurant zero stars. I ordered a couple of sandwiches and usually finish mine before starting on my son's, but the Indian couple running the place made us feel uncomfortable. My son even told me he sensed a negative energy from them. It's a shame that they don't treat their customers with the respect they would want themselves. It would make a world of difference if they were more patient and simply smiled while doing their job. I was exhausted from medical appointments and just wanted a quick sandwich on my way home, but...
I enjoyed the live music at this restaurant, the busy but fair atmosphere, and had a great time with my grandson.
I placed an online order and waited an extra 30 minutes for only half of my order to be ready.
I walked into this restaurant and was immediately impressed by how clean it was. I felt welcomed right away; the lady at the front register, Rosy, greeted me with excellent customer service. Overall, I had a fantastic experience here and wouldn’t hesitate to return during my lunch breaks.
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