Carters - Thurrock

Great ice cream and Ice milkshake staff friendly read more Great ice cream and Ice milkshake staff friendly

Had such a lovely experience Fantastic atmosphere great music staff very welcoming candy shop waffle that I ordered looked and tasted amazing Well done to the c... read more Had such a lovely experience Fantastic atmosphere great music staff very welcoming candy shop waffle that I ordered looked and tasted amazing Well done to the cook and waiter Will definitely be back again

Absolutely awful from the food to the customer service, collected my order in person only to get home and find everything undercooked, called them and explained... read more Absolutely awful from the food to the customer service, collected my order in person only to get home and find everything undercooked, called them and explained, only to be told “there’s nothing we can do, you have to email your complaint, but I will speak to the manager call you back” No call back, so I returned the food in person, only for the so called chef to tell me the food wasn’t undercooked (see photo evidence) Apart from being generally rude and refusing new food or a refund, she called the manager, who also questioned my complaint and told me she had to look through the CCTV to ensure the food was cooked properly before she could issue the whooping £16 refund Shocking.. and guess what.. I emailed the manager last night.. and still no response!!

Great waffles and milk shakes. Very good and freshly made. Definitely recommend. As Arnie says, I’ll be back. read more Great waffles and milk shakes. Very good and freshly made. Definitely recommend. As Arnie says, I’ll be back.

All drinks hot cold, delicious ice cream sundries. A seating area inside outside that's lovely in the summer. Any ice cream waffles you want just ask the staff. read more All drinks hot cold, delicious ice cream sundries. A seating area inside outside that's lovely in the summer. Any ice cream waffles you want just ask the staff.