Carters - Thurrock

Hidden next to a pub this place was amazing. First the staff go out of their way to help. We were offered the Wi-Fi code even before we sat down to keep the lit... read more Hidden next to a pub this place was amazing. First the staff go out of their way to help. We were offered the Wi-Fi code even before we sat down to keep the little one entertained. The food is great sized for the money and the staff do their best to assist selections. They have a lovely accessible toilet as well. Both the waitresses on there today were in good humour and we really felt well looked after. While not local to there should we come back in the future will be sure to pop in.

Big choice of icecream and other lovely and fresh desserts and very lovely stuff. Constanta, the lovely young lady on duty today she knew all the ingredients th... read more Big choice of icecream and other lovely and fresh desserts and very lovely stuff. Constanta, the lovely young lady on duty today she knew all the ingredients the desserts are made of and helped me pick a plant based ice cream and fresh fruits topping. Very impressed with the attention and professionalism, freshness of the food.

Not all of our order arrived, and when I called the restaurant, I was basically told that I am a liar because the person who packed the order said everything wa... read more Not all of our order arrived, and when I called the restaurant, I was basically told that I am a liar because the person who packed the order said everything was there. Now my 6-year-old is very upset because the item he wanted didn't arrive.

Had such a lovely experience Fantastic atmosphere great music staff very welcoming candy shop waffle that I ordered looked and tasted amazing Well done to the c... read more Had such a lovely experience Fantastic atmosphere great music staff very welcoming candy shop waffle that I ordered looked and tasted amazing Well done to the cook and waiter Will definitely be back again

Absolutely awful from the food to the customer service, collected my order in person only to get home and find everything undercooked, called them and explained... read more Absolutely awful from the food to the customer service, collected my order in person only to get home and find everything undercooked, called them and explained, only to be told “there’s nothing we can do, you have to email your complaint, but I will speak to the manager call you back” No call back, so I returned the food in person, only for the so called chef to tell me the food wasn’t undercooked (see photo evidence) Apart from being generally rude and refusing new food or a refund, she called the manager, who also questioned my complaint and told me she had to look through the CCTV to ensure the food was cooked properly before she could issue the whooping £16 refund Shocking.. and guess what.. I emailed the manager last night.. and still no response!!