Kfc - Thunder Bay
Kfc
Description
**Restaurant Review: A Mixed Bag of Experiences**
This restaurant draws a diverse mix of experiences from diners. Some patrons face frustrating service issues, such as forgotten items or communication mishaps, leading to disappointment and dissatisfaction. Others highlight outstanding customer service, with staff members going above and beyond, exemplified by a particularly helpful team member. However, complaints about inappropriate staff behavior and unexpected tipping requests have left some customers reluctant to return. Despite these criticisms, many still laud the freshness of the food and express their fondness for the establishment. Ultimately, the restaurant seems to be at a crossroads, with the potential for both improvement and respect from its patrons.
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Feedback
My grandfather wanted me to post our horrible experience at this location. The workers were speaking in a different language (India somewhere) and making fun of my grandpa for wearing a scarf how the scarf looked. My grandpa can understand theirlanguage and understood what they were saying. He confronted them and they apologized. They did continue to smile and laugh athim.
They forgot the popcorn chicken in my order (in both boxes) . And after I called them the guy who handled my complain resolved it quickly and apologized. I recommend this branch,I order here at least twice a week and the chicken and fries were alwaysfresh.
Every restaurant should look to the staff at this location for inspiration. They provide the best customer service I've ever experienced in my life. I absolutely loved it!
They forgot to include the popcorn chicken in both of my boxes. However, when I called to report the issue, the staff member who helped me addressed my complaint quickly and offered an apology. I highly recommend this place; I order from here at least twice a week, and the chicken and fries are consistently fresh.
This restaurant is exceptional, and the staff is extremely welcoming. I had a wonderful experience with one of the team members, Mr. Avtar. He is truly a gentleman—always ready to help and dedicated to ensuring customer satisfaction. I’m giving a five-star rating specifically for him and his team.
More information
QR-Code for the menu
