Reviews
What Heena D doesn't like about Costa Coffee:
Was verbally assaulted by one of the staff called ‘Sami’ who was aggressive and rude to me and my friend who were there with our children all because I dared to walk in with a Starbucks coffee… despite us queuing to order drinks and food from Costa. Sad pathetic little boy trying to play the big man. Complaint made.. let’s see what happens and if they actually listen to these recent comments. View all feedback. What Becky Cooper likes about Costa Coffee:
very nice place to relax, have a meet and enjoy a nice drink. the personal is really friendly. Even when I made a mistake in my order, they were so helpful and quickly restored my drink. the load was very clean with many chairs and tables available. I'm very happy to come back soon. View all feedback.
Reviews from various websites
Rude bully staff who shout at you and target certain groups Can’t make the drink correctly Bad customer service
If 0 stars was an option, I would pick it. Me and my friends came in to socialise. when we were sat there this week. An incredibly rude employee cane up to us a...
read moreWas verbally assaulted by one of the staff called ‘Sami’ who was aggressive and rude to me and my friend who were there with our children all because I dared to...
read moreI visit Costa Rickmansworth every few months so I’m not a very regular customer but it’s not local to me. I visited this time to meet a friend as it’s a good pl...
read moreThis coffee shop in Rickmansworth High Street is excellent. It is always clean and tidy, has great service, and offers a good selection of coffee and cakes.
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read moreCustomers at this local café have reported a mix of experiences, ranging from friendly service to notable shortcomings. While some patrons appreciate the welcoming atmosphere and helpful staff, others share stories of rude encounters and poor customer service. Complaints include long waits for attention, inadequate cleanliness, and issues with beverage quality. Despite these challenges, there are moments of success where staff go above and beyond to rectify mistakes. Overall, while some guests enjoy delightful beverages and a pleasant ambiance, inconsistency remains an area for improvement at this café.
I ordered today from costa and a glitch in the app meant that I ordered something they didn't have. the gentleman I spoke with was beautiful and made sure I got...
read moreGood coffee, as I wanted. love costa toast. shop could do with redecoring / deep clean friendly staff
Very nice place to relax, have a meet and enjoy a nice drink. the personal is really friendly. Even when I made a mistake in my order, they were so helpful and...
read moreThe staff was very friendly and helpful a little expensive for two coffees and a mocha, but the sizes were very generous. I'd go back.
Always nice, local friendly experience. Just missing dogs being allowed in
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