Phoenix - Thornhill
Phoenix
Description
Nestled in the heart of the city, this restaurant delivers a blend of delightful dishes and frustrating service. Diners praise the friendly staff and generous portions, with standout items like Hainanese chicken rice and innovative black truffle options. However, inconsistent quality raises concerns; some customers report subpar takeout experiences and insufficient seafood in fried rice. Cleanliness also appears to be an issue, with unkempt restrooms detracting from the overall experience. While many enjoy the ambiance and are willing to overlook minor missteps, it's clear improvements in service and food consistency are needed to ensure loyal patronage.
Feedback
I really enjoy the new items on the menu, especially the black truffle! The staff is friendly and attentive. I also appreciate the spacing between tables and the cleanliness of the restaurant!
The service at this restaurant was excellent, with generous portion sizes and delicious flavors! Last weekend, we dined at a large table with a few young children. The staff was friendly and served us in Cantonese, Mandarin, and English. They were polite and even provided toys for the children to play with. We enjoyed dishes such as Vermicelli fish broth, tomato and beef rice, and pork chow. For dessert, we ordered chocolate ice bubbles which were prepared in advance. The meal was so enjoyable that we forgot to take photos. We would definitely return to this restaurant in the future.
This restaurant offers typical Hong Kong cafe fare with good quality food. The prices are slightly higher compared to other Hong Kong cafes nearby, but the portion sizes are larger. They offer a discount for cash payments for takeout orders (not sure about dine-in). I would recommend trying the Hainanese chicken rice and the cold noodles.
Was just here for Mother's day brunch. The food and service was good all the way til when we were about to leave. There was this one lady (who may be more senior) who kept coming to our table to collect dishes. Seriously we were packing to go and would take max 20 seconds to get up to leave, she asked me to hand her one plate, and then kept standing there and asked me to hand her another plate. I was very annoyed and my husband almost didn't want to leave any tip, but I made him still leave 15% because it is unfair to penalize the other servers for that one lady's action. By the way, the washroom was also very dirty at 9:50 am in the morning which was a surprise because you would think we were one of the first ones in the restaurant. Quite disappointed. Instead of having a lineup of waiters saying thank you on our way out, please clean the washrooms and pay attention to how senior servers are treating customers....
FAQ
More information
QR-Code for the menu

