Grassroots Coffee - Thomasville

Do not visit this establishment. Poor coffee, bad value and appalling service. I ordered a medium sized cappuccino for $6+ with tip. I received the pictured drink. I did not drink anything, these are untouched pictures. Noting an natural indentation on the underside of cup there was hardly any coffee in the cup. Basically a single serve Italian espresso with nothing in it. It weight probably less than an ounce. Giving staff an opportunity to correct it they actually argued with me and tried to explain how coffee is made. I 'm not going to explain how many cups of cappuccino I have had, it has no merit here nor does trying to win approval for a decent cup as a customer. An appropriate response would be, how can we make it better for you? The staff where dismissive, rude and had a take it or ... well... take it attitude. For those looking for a Thomasville experience, probably find your cup at another establishment, yes even Dunkin Donuts. It 's better to avoid the disappointment and not the slightest care to correct it. Updated Review Due to managements professional response the review has been revised. The original post stands but star rating has changed based on response. Management graciously apologized and offered to rectify the issue. Mistakes are bound to happen anywhere, it 's the response to those mistakes that make a big difference for customers. Glad they are working towards better service as this coffee shop is in a great area and has a lot going for it.

I didn't have meals here this trip but for croissants which were perfect. Coffee is the best and service to match. Super friendly... if they had sofas I'd stay all day !

Cranberry orange muffins are delicious and fresh. All muffins are made onsite, and one taste will tell! This place gets cozy vibe and quality roasted coffee beans right!

Mallory, Brent, and the entire staff are always incredibly friendly and welcoming! It’s a great spot to catch up with friends over a cup of coffee. Thank you all!

This is a fantastic local spot to enjoy coffee and baked treats for breakfast. They also offer a lunch menu.