Arby's - Thomasville

I pulled thru Arby's yesterday in Thomasville, worst customer service and worst Beef Cheddar roast beef sandwich I have ever had. I used to eat there alot, but not anymore, What happened to yaw?

Drive thru service on yesterday 1/30/24 was excellent. Tali was very professional with quick services. Great customer service ?

Surprisingly friendly and helpful staff. Never feel ignored or out of place.

I truly enjoyed eating here a couple months ago. And would have given it 5 stars then, but the last few weeks have been rather disappointing. On multiple occasions they run out of the same things.. Certain types of buns and the jalapeno poppers seem to run out often. Sometimes drive thru is closed, sometimes the lobby is closed, and then sometimes like yesterday 2-20-24 afternoon both are closed with no sign/explanation just employees walking around cleaning I guess from what it looked like. Just truly inconsistent and it's an inconvenience. Today was the first time I actually got buffalo sauce with the nuggets I ordered so that was a plus last 4 times it was forgotten.Also the fries portion today 2-21-24 was pathetic, highly dissatisfied on that part. The last two times I've ordered the #4 smoked brisket sandwich the crispy onions were forgotten, a different cheese is being used, plus the bread having to be substituted for seeded or onion bread really changes the flavor of a once favorite sandwich of mine. And not a good change. ????

Got the wrong order . This usually doesn't happen. But it's the second time I ordered regular roast beef sandwiches and get roast beef and