Bay 5 - The Vale of Glamorgan

Myself and my partner visited on the day of the pride festival, we walked up and grabbed a coffee from Bay5 Coffee House, we opted for a takeaway cup and walked around the rear of the building to firstly get away from the wind to try and drink our coffee and secondly to sit whilst we enjoyed our coffee. We are sat for 10 minutes when a waitress walks past myself and my partner, does not make eye contact but raises her voice “that’s takeaway cups, you need to leave the table”. Now there is a service and a way to speak to customers, frankly the fact this waitress didn’t make eye contact or even stop to address us in a personable manner shows the lack of customer service this waitress has. Upon trying to ask what the difference was between a china cup and a takeaway cup, the waitress ignored us and proceeded to clear a table before walking back in the building. I for one, will not be returning to Bay5 without an answer and apology from the waitress as to why she thought customers could be treated in this manner.

We needed a little something so got a couple of crepes and drinks. We ate them on a bench across from the restaurant since their seating was full. They were great!

Wow. We visited today for afternoon tea to celebrate our wedding anniversary. The staff were incredibly friendly and the food was amazing. Faultless. We will definitely be visiting again.

We like Bay 5, the coffee and cakes are quite good. However, on a recent visit we were charged over a £1 more than usual for our coffee 's. I asked for a till receipt, when we got home I checked it. to discover that VAT had been ADDED to the advertised price rather than being included. This is illegal. To be sure I checked out a few legal advice sites Here 's the conclusion: VAT, AKA Value Added Tax, must be included in meal prices displayed . In short, the people at Bay 5 are taking the mick. Bad form, very bad form.

What a wonderful few hours spent here celebrating the Jubilee with a Slate platter of delicious sandwiches, home made cake and scones , great coffee and views! The staff worked so hard to make this special thoroughly recommended!