Lucky House - Thanet

I haven't had a good Chinese for SO long since as we are vegetarian and we used to order more meaty dishes. But I had to try the vegan chicken selection and oh my god it was SO delicious!!!!! Satay chicken was my FAVOURITE and now I can have it again because you guys do the best vegan satay

Ordered a take away from here and when the food arrived two separate dishes had two almighty dirty long hairs in them. This isn’t the first time either, this has happed 3 times!!! Appalling service when we complained we was met with a very aggressive lady who told us she had owned the business for 10 years and refused to give a refund, instead telling us that we are the problem for complaining!!! We will never use this take away ever again, complete and utter filth. Think they need a site inspection asap!!

Absolutely disgusting two dishes with hairs, one long copper red shoulder length and one black 3 inch long hair called them up as compleatly put off food asked them to come collect all food as we would not eat after these findings to be told they will come collect the hair and sort refund, they called us back and said it wasn’t their hair (myself and my sister in law have blonde hair and our partners have short brown hair) so where did they come from! To be told basically we’re lying is a joke, we didn’t eat the food they could have taken it. what would we get out of any of this we have used this Chinese place for years but after receiving attitude from the owner who thinks because she’s had the business for 10 years she can treat customers that way, take the money and insult us is disgusting

Confusing menu left us not happy. Barbecued Spare Ribs at £6.80. Five Ribs were served in a sickly sauce, no mention of this sauce in the description, and it was thrown away as a result. Special Offer Egg Fried Rice any main course at £6.30. It turned out this was a small portion with some Fried Rice in the same container, not the two separate dishes we expected. Finally minimum spend of £15 if you want to use a card, quite a high minimum. We were not impressed, and recommend new customers may want to ask questions first to make sure they are getting what they expect.

Food good but be careful when you order as it cost £5 more than what it said on their website. I have had this meal before so was very surprised as it was a big jump