Prezzo Romsey - Test Valley

Lovely lunch time with family, good delicious as always and service was great as usual!! Kid-friendliness: Always have taken the children there and always looke... read more Lovely lunch time with family, good delicious as always and service was great as usual!! Kid-friendliness: Always have taken the children there and always looked after by staff Service: Dine in Meal type: Lunch Price per person: £20–30 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Cheese Cake, Lasagne, Spaghetti Bolognese, Honeycomb Smash Cheesecake, Flatbread, Cheescake Biscof, Lemon Meringue Pie, Pepperoni Pizza, Crab Lobster Ravioli, Carbonara Vegetarian offerings: Clearly labelled vegetarian dishes

Waitress was very attentive Food was tasty and the service was quick Relaxed atmosphere Service: Dine in Meal type: Other Price per person: £30–40 Food: 5 Servi... read more Waitress was very attentive Food was tasty and the service was quick Relaxed atmosphere Service: Dine in Meal type: Other Price per person: £30–40 Food: 5 Service: 5 Atmosphere: 4

Not sure what happened on our visit yesterday but it was one big disaster and meant we won’t return to this Prezzo. Waitress was super friendly and took our dri... read more Not sure what happened on our visit yesterday but it was one big disaster and meant we won’t return to this Prezzo. Waitress was super friendly and took our drink order really quickly! Drinks arrived quickly to the table. Waitress had an issue with the ordering tablet and kept having to go off and come back. Eventually we placed food order including kids 3 course menus and two adult mains. After about 40 minutes I asked if there was a kitchen issue as we had had no food yet! (2 kids garlic breads surely are quick and simple). Eventually one kids garlic breads came and then we were told 3 times they would go and get the missing starter. We were handed a wrong kids starter (mozzarella sticks) and told them it wasn’t ours as we ordered a simple garlic bread with cheese we were told to keep the mozzarella sticks for free while they sorted the missing kids garlic bread with cheese! On asking a third time for the missing child’s starter we were told we had the mozzarella sticks instead!!!! You can’t just give something complimentary and then later say that was instead of what was ordered! Also you can’t change a kids order to suit yourselves!!!! After well over an hour we asked if the mains were coming. They went to check with the kitchen. They arrived eventually and had clearly been sat in the kitchen for quite some time as nothing was very hot no piping hot pasta or steam when cutting open the calzone. So disappointing. Then after finishing our mains, the child’s garlic bread with mozzarella actually arrived! Who knew it was so tricky to make this dish! Ordered one kids desert and that came fairly quickly. Other child decided not to order her sundae after the other issues. Eventually got the bill after asking twice And that was completely wrong too!Overcharging us by around £10 on the first receipt which we had to explain the issues! We were in the restaurant for two hours in total! Other tables were clearly leaving without finishing meals or ordering deserts too one table next to us gave up and left after mains (children) and another table got boxes to take the food with them (small children). We have been here 2 3 times before for lunch and never had such issues, which was why we had returned again and again. Service: Dine in Meal type: Lunch Price per person: £1–10 Food: 2 Service: 1 Atmosphere: 4

Team are lovely and very helpful, Kinga and Stan work very hard during busy time. Food was delicious Service: Dine in Meal type: Lunch Price per person: £20–30... read more Team are lovely and very helpful, Kinga and Stan work very hard during busy time. Food was delicious Service: Dine in Meal type: Lunch Price per person: £20–30 Food: 5 Service: 5 Atmosphere: 5

What can I say? This restaurant never ever disappoints ... great food, lovely atmosphere and very importantly brilliant staff Service: Dine in Meal type: Dinner... read more What can I say? This restaurant never ever disappoints ... great food, lovely atmosphere and very importantly brilliant staff Service: Dine in Meal type: Dinner Price per person: £30–40 Food: 5 Service: 5 Atmosphere: 5