Tim Hortons - Terrace

Tim Hortons is my goto favorite coffee shop. This location is the worst one I've ever been in. Very slow service - 30 minutes to get a tea and I was one of 3 customers waiting. The shop was very dirty and smelled bad. Other staff could see that the lone service clerk needed help but kept walking past and not helping out. I've never seen such poor service and environment in a Tim Hortons.

As I've noted elsewhere, Tim Hortons has, over the last few decades, become synonymous with Canadian culture. You can drive through practically any town or city in this country and come across at least one Tim's location. They are perhaps most famous for their donuts, coffee and "ice caps." Not being much of a coffee drinker, the "ice caps" and donuts are the major draw for me.Now, you might be thinking, "well, Tim Hortons is a chain. Aren't they all the same?" I would say "yes and no." The menus are certainly all the same, but customer service may vary. I've now visited both locations in Terrace and I can say, without any hesitation, that if I get a craving for a Tim's item, this is the location I'll be visiting. Sure, it's not right in the heart of downtown like the other location, but the competence of the staff and cleanliness of the space more than make up for it (and it's not like Terrace is a big town -- you can easily walk here from downtown in maybe 15 or so minutes.) Unlike the other location, the folks working here were aware of the 6 inch sandwiches (it was like I was speaking a foreign language at the downtown Tim's) and they actually made my ice cap with chocolate milk (as requested,) unlike the other place. As well, this particular Tim's appears to have an older clientele, which I don't mind as it makes for a peaceful and relaxing atmosphere.In short, Tim Hortons is, without question, a key Canadian institution, deeply embedded within our social culture. They've come to define Canada just as much as hockey and poutine. And that's a wonderful thing!FOOD: 3/5SERVICE: 5/5VALUE: 4/5RECOMMENDATION: Definitely the better of the two Tim Hortons locations in Terrace. Clean space, nice snack treats and competent employees = a great dining experience.

The best drive through service of any Tim Hortons I've been at. The lemonade is my favorite so refreshing.

Only timmys I'll go to in terrace. Love the morning crew, and the women who have been there for years upon years. I am always excited to go for my perfect steeped tea when I come to town! They all know you by name

We had a very nice Hot breakfast meal for 8 people, quick n hot all came out together on time. Very fast service.