Chipotle Mexican Grill - Tempe

#18 - Mexican - Tempe, Salads, Casual
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Chipotle Mexican Grill

Chipotle Mexican Grill
3.5 / 5 (7870 reviews)

Description

At this popular restaurant, diners are treated to fresh, organic ingredients that enhance the experience. However, service quality proves inconsistent; while some patrons appreciate the friendly staff and swift service, others report rudeness and confusion among employees. Complaints about order accuracy and cleanliness persist, with customers expressing dissatisfaction over seemingly intentional portion discrepancies. Despite its potential and a unique ambiance, the establishment struggles with staff management, leading to frustrating experiences for many. A more welcoming approach and improved attention to customer service could help elevate this venue from average to exceptional.

Last update: 17.01.2026 from: 수연

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★ 3.5 / 5 from 7870 reviews
kunze-whitney
09.12.2022

If you ask for extra salad and only receive a small portion, I wouldn't mind if it happened just once, but now it seems intentional. It’s surprising that this issue occurs every time I visit this place, especially considering how young the staff appears to be.

angela-corwin
09.12.2022

I am not sure what’s been going on but this Chipotle is not the only one. I must be the only person ordering steak burritos because all I’m getting when I order a steak burrito online is rice and beans. I’m currently 1/2 through a ‘steak’ burrito and have not had one bite of meat yet. Rice and beans for $12 is a rip off. This is NOT an isolated incident. Maybe they don’t have enough people working or something of a neglectful nature but I don’t think it’s right.

kshlerin-tiffany
09.12.2022

Chipotle offers it's guest only the freshest products and uses 53 organic and responsibly grown ingredients to make its customers happy with the best real purpose, real flavor, real ingredients.

suyeon-ham
09.12.2022

This Chipotle location is the worst. The customer service is terrible; the staff doesn’t listen to what customers don’t want. The portions are inconsistent, and the dining area is unclean and has a bad odor. I will ensure that my family never considers returning to this Chipotle! We will choose any other restaurant instead. If I could give zero stars or negative stars, this place would deserve it! They definitely need a new team—everyone should go!

kunze-whitney
09.12.2022

They can use a more welcoming staff. A smile is always welcome. I will go again to this place and will keep going to Chipotle elsewhere as I love what they offer.

FAQ

You can watch major sporting events on a screen / TV right in the restaurant.

The restaurant accepts various credit cards.

More information

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