Taco Bell - Tecumseh

The service was lacking when I opted to pay at the register. I placed my order at the kiosk and chose to settle the bill at the counter. A nearby customer who o... read more The service was lacking when I opted to pay at the register. I placed my order at the kiosk and chose to settle the bill at the counter. A nearby customer who ordered at the same time received his meal within just a few minutes. The team member who delivered his food told me he didn’t know how to operate the register and then returned to preparing other orders. The girl at the drive-thru window glanced at me but quickly went back to attending to drive-thru customers. After waiting for 10 minutes, my patience began to wear thin, so I politely asked, loud enough for the staff to hear, if anyone could help me with the cash register. Eventually, a female employee wandered over without any urgency. She took my money, and after another 5-minute wait, I finally received my order. When I opened my first taco, I was disappointed to find very few ingredients. What frustrated me the most was that no one acknowledged my presence while I was standing at the counter; a simple "We will be with you shortly" would have made a world of difference.

I was quite thirsty, but they decided to close at 8:30 PM, so I couldn't get any water. Their website states that they close at 1 AM, which makes this situation... read more I was quite thirsty, but they decided to close at 8:30 PM, so I couldn't get any water. Their website states that they close at 1 AM, which makes this situation confusing. They really need to either improve their staff's awareness or update the hours on their website.

I only gave 3 just because food is good but they get a lot of orders wrong and they are super slow. I mean easily one of the slowest in Michigan I guarantee tha... read more I only gave 3 just because food is good but they get a lot of orders wrong and they are super slow. I mean easily one of the slowest in Michigan I guarantee that. They close the inside and sometimes open it. The annoying part is when you put in mobile order or dash pick up literally have to wait in line behind 6 cars that haven't even ordered yet and my order was put in 10 mins ago like really need to have the dining always open or method of pick up.

This drive thru is almost unbelievable how slow it is! We've been stuck in this line multiple times for 10+ minutes. There's no way to exit so once you're in li... read more This drive thru is almost unbelievable how slow it is! We've been stuck in this line multiple times for 10+ minutes. There's no way to exit so once you're in line. I thought the new location would improve this business but it didn't. At all. The food is often old, too.

Initially went to the drive thru but sat in line for 10 minutes. Went inside to order and waited 10-15 minutes for 3 crunchy tacos, 2 steak soft tacos, 3 cheesy... read more Initially went to the drive thru but sat in line for 10 minutes. Went inside to order and waited 10-15 minutes for 3 crunchy tacos, 2 steak soft tacos, 3 cheesy gordita crunches, a crunch wrap and a quesadilla. Had to come back for a missed taco. The food was good but the service is extremely slow. No team work and no leadership was present. The kitchen area was somewhat of a mess with toppings and sauce packets on the floor. Looked like there was also a wrap on the floor. 4 people working and maybe 1 was a manager. Props to her for being hands on and gloves, but some guidance would have been helpful. Overall a 3 star because, unfortunately, it's what I expect anymore from a starter job with no real guidance.