Panera Bread - Taylor

I'm curious how this place manages to stay so busy. The cashier instructed me to grab a tea bag with my fingers when they really should have tongs available. Th... read more I'm curious how this place manages to stay so busy. The cashier instructed me to grab a tea bag with my fingers when they really should have tongs available. The floor was incredibly wet, likely due to an inexperienced mopper. It seemed like they were understaffed, and I had to wait quite a while for my order to arrive.

I would give a ZERO stars if I could. The worst Panera I have EVER been too. We ordered a bagel and an egg sandwich and it no joke took FOURTY minutes. Once we... read more I would give a ZERO stars if I could. The worst Panera I have EVER been too. We ordered a bagel and an egg sandwich and it no joke took FOURTY minutes. Once we finally got our food I checked to make sure it was right and it of course was not what we ordered so I went to the pickup counter and told them and a blonde lady with short hair and a yellow shirt (I'm thinking the manager) got snotty telling me it was only going to be two minutes after I explained that we had already been there for 40 minutes waiting on two things. They finally had my sandwich ready and the same lady in the yellow shirt THREW the sandwich at me across the counter. Thought it was over there so we went to our car and went to eat our food and you'll never guess there was a short black hair in our food. We said screw it and took our business somewhere else. THIS PANERA NEEDS TO BE SHUT DOWN and under new management... will never go here again.

Unfortunately, my experience at this restaurant was very disappointing. The staff seemed to move at a snail's pace—slow walking, slow talking, and overall just... read more Unfortunately, my experience at this restaurant was very disappointing. The staff seemed to move at a snail's pace—slow walking, slow talking, and overall just a slow work ethic. It felt like the management didn't grasp how a restaurant should operate. I waited nearly 50 minutes for my food and was repeatedly told it would be just "eight more minutes." There was only one other customer in the dining area besides myself, and it was 9:30 AM with plenty of employees on hand. Watching them was like observing a group of zombies at work. The drive-thru took precedence, and the managers had quite an attitude. I honestly believe this could be the worst Panera in the country. This isn't what the founder envisioned for the brand. Each time I visit, I swear it will be my last. This time, I really mean it.

I will probably not be returning to your particular store (Taylor, MI). Your service has been good and the food as well. I am not coming back simply due to seve... read more I will probably not be returning to your particular store (Taylor, MI). Your service has been good and the food as well. I am not coming back simply due to several of your very rude customers who insist on having loud phone conversations all while on speakerphone. Also the ones that listen/watch videos on their phone at FULL volume. Many in your customer base do seem to have the social awareness to keep their phone conversations quiet and personal. However, there are a certain few that do not. I frequent many coffee shops and unfortunately several visits to your store have been cut short because of the rudeness. I typically do not experience this in the Woodhaven, MI store….

Waste of money. Basically pay for bread with barely anything in between. Haven’t been in years. Pathetic and made me remember why I stopped going in the first p... read more Waste of money. Basically pay for bread with barely anything in between. Haven’t been in years. Pathetic and made me remember why I stopped going in the first place.