Popeyes Louisiana Kitchen - Takoma Park

Aye, I ain't gon hold you--maybe 2 out of 10 times I have come to this location and my food hasn't been fresh or maybe...in today's case...my sides were missing... BUT EVERY TIME SOMETHING IS WRONG the manager ALWAYS makes it right! I got home without my sides and called in and bruh gave me chick-fil-a service on the phone! He went above and beyond to rectify the issue. Other than that, this location be on point and I'll continue to come back for as long as Popeyes has me in a chokehold (i'm tryna break free Thank you Mr. Brown!

It's amazing...They ALWAYS omit at least one item from our order...EVERY SINGLE TIME. I've called every time and get nothing but lip service from Kayla or (especially) Lance. Well, we've had it. No more Popeyes for us. (At least not from this store through Door Dash). Nope; probably no more Popeyes...It's a health hazard anyway.

This my neighborhood location and the problem is NOT the food, it is the SERVICE. The manager is poorly trained, no customer service experience or knowledge how to handle basic issue. I am use to seeing bad clerks but NEVER bad, childish and untrained management staff. todays issue, had the manager advising the cashier to disrespect me and she told the young lady jada not to serve me. the question that caused this was about the app. ONLY IF SHE HAD LISTENED AND USED SOME COMPREHENSION ABILITIES. this manager was new as I spent a lot of time in this location during the pandemic and one of the best managers is no longer working at the store. however, todays incident is a new low in failures in customer service. I will be taking this to corp and not visiting this store until they get a new manager or retrain her!!!!! horrible service and treatment

This location has been inconsistent for me, but my last two experiences have led me to boycott it entirely. My most recent order was particularly disappointing. I placed my order through the app and went to the counter for pickup. The manager even joked, calling it the "order with the extra deliciousness," when he recognized the name. I thanked the staff member who helped me and left, only to discover at home that the wing containers were not just smashed and cracked, but also open at the bottom. The wing sauce had leaked all over the bag, and there were hard, black plastic splinters from the containers mixed in with the food. It was clear that the food had been dropped and damaged during preparation, yet it wasn't re-packaged or safely prepared before being handed to me. What I received was essentially trash. Given the manager’s sarcastic comment, I will never return to this Popeyes location. There's no excuse for such unsanitary practices, a lack of food safety, and an overall disregard for customers.

I can confidently say that I never have any problems when I visit this location. The manager, Lance, is always in a fantastic mood and offers excellent service every time. I will definitely return as usual.